Our company handmakes and bakes all treats within 48 hours of processing your order.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
Apparel and other non-edible items are not handmade by us. Some items may be handmade by others. Orders containing these types of items will take 7-10 days after processing to be created for you.
The handmade product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being handmade and made to order.
We always love creating new gift baskets from scratch. If you don’t see what you’re looking for please contact us for a quote.
Custom orders can have a lengthier processing time.
Ask us for details.
Our company ships through the USPS generally via priority mail.
We do our best to apply fair shipping costs to each order.
We offer free shipping on all orders over $75
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 7-10 days to be made.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
* Gift cards
* Edible Items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@puptreatsbarkery.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@puptreatsbarkery.com and send your item to: PupTreats Barkery, PO Box 1540, Darlington, SC 29540.
To return your product, you should mail your product to: PupTreats Barkery, PO Box 1540, Darlington, SC 29540.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.