FAQ’s

We answer some of the most asked questions below. 

If your question or concern isn’t answered here, please email us or reach out on social media and we will be happy to help.

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Treats and Cakes

Yes!  Every treat and pawstry is made from scratch in small batches.  Treats are hand-cut, and slow- baked in my kitchen.

We use all-natural, human-grade ingredients we buy at local farmers markets and grocery stores in all of our treats.   Most recipes contain only four or five ingredients, and you will recognize each one of them.  We never add preservatives or artificial anything. 

The ICING is a natural, yogurt-based icing.  It will harden when exposed to air.  This is normal and is safe for your pup eat.  It will soften when refrigerated and could stain.  We only use all-natural food coloring, so it’s possible for the color to fade with light exposure.  Even if it does fade, It is safe for your pup to eat when consumed within recommended time.  (See “How long will my treats last” below for more details.)  

 

Crunchy, hard treats: Store in an airtight container in a cool, dark area for up to one month. Freeze for up to three months.

One Ingredient Jerky:  Store in an airtight container in a cool, dark area for up to one month. Freeze for up to three months.

Pawstries:  Store in the refrigerator and use within 2-3 days.  Freeze for up to one month.  If you freeze them, allow to thaw on counter for a few hours before your pup eats it.    **The yogurt icing will harden when exposed to air.  This is normal.  If the icing is soft, it could stain surfaces.**

Cakes, pupcakes, and pupcake bites will last 2-3 days if stored properly.  To prolong shelf life, we recommend you wrap and freeze cakes (cut into serving size pieces), pupcakes, and pupcake bites as soon as you get them and thaw them individually as needed. 

 

Beggin’ Bites, our signature crunchy cookie-like treats should last for one to two months if stored properly.  Beggin’ Bites can be frozen for up to three months.

One Ingredient Jerky will last for one to two months if stored properly.  Jerky can be frozen for up to three months.

Moisture and treats are not friends.  They do not play nice together.  You and your pup will be disappointed.     We slow-bake most of the moisture out of our Beggin’ Bites and Jerky’s but If left exposed to air or refrigerated, mold will develop.  Always store them in an airtight container in a cool, dark place..  In a cabinet or on the countertop should be fine.    

 

Yes!  We have several.  

Jerky — Choose from Chicken, Turkey, and Beef.  Other flavors are available seasonally,.    

Crisps – Choose from Blueberry & Coconut and Spinach Crisps.  Other flavors available seasonally.

Beggin’ Bites – Our signature hard, crunchy treats.  Grain Free Peanut Butter is a best seller, but any of our Beggin’ Bites can be made grain free upon request.  

Pawstries – We can make any Pawstry grain free upon request.  Just let us know when you place your order.

Our icing is an all-natural, no sugars added, yogurt based icing and dye free, all-natural food colors..   The icing dries hard when exposed to air.  This is normal and is safe for your pup to eat  It will soften when refrigerated and could stain furniture and floors.  Please keep an eye on your pup while eating It to avoid staining.

We only use all-natural food coloring, so it’s possible for the color to fade with light exposure.  Even if it does fade, It is safe for your pup to eat when consumed within recommended time.  (See FAQ “How long will my treats last” for more details.)

Yes!  While all of our ingredients are human grade and you probably eat all of them, our treats contain no sugar.  They would not taste like cookies and cakes you are used to.  Besides, your pups don’t want to share!  They want every last bite to themselves.

Order processing and Shipping

Treats are baked when you order so your pups get the freshest, boldest flavors possible.  

All orders are processed and shipped within 48 hours (holidays and weekends not included)..

 

We ship USPS Priority mail, so you should have your order within 4 or 5 days from the time you placed your order.  (2 days processing and 2-3 days shipping.  **Please note that due to COVID-19 you may see a delay in shipping times.**

We will keep you updated every step of the way through email and you will be given a tracking number when your order is shipped.

We can ship any item except Pawstries.  These items can be picked up or delivered locally only.

  If your order contains any edible items such as crunchy treats and jerky, it can be shipped to SOUTH CAROLINA ONLY.  

Pawstries (soft treats) cannot be shipped.  They must be pick up or delivered locally.

All other items can be shipped to any state in the USA.

No international orders accepted at this time.

Always FREE SHIPPING on orders of $50 or more!

We ship all orders USPS Priority Mail.  Most times your order will be delivered the next day but it could take up to 3 days.  You will be given a tracking number when your order is shipped.

 

Returns and Cancellations

We are sorry to hear you want to cancel your order. 

Cancellations must be requested within 24 hours of ordering.

Simply call us or send us an email at hello@puptreatsbarkery.com and we will process the cancellation and refund your order.  If you email us be sure to include your order number, first and last name, and address.  

If there is something we can do better, please tell us.  Your feedback helps us improve.

If your order isn’t quite right, please contact us.  We always want you and your pup happy and we may be able to replace or refund those items.

Sorry, we only accept returns on damaged or defective items.  All damages must be reported within 72 hours of receiving the shipment via email at hello@puptreatsbarkery.com.  In most cases, you will be responsible for return shipping costs.  Replacements and Refunds will not be processed until returned items have been received by us.

 Returns are not accepted on the following items:

  • Custom or personalized orders
  • Perishable products (all treats and Pawstries)

NCAA Gear

Absolutely!  We can order most of our NCAA gear for any college team.  Send us an email or message us on social media and we will be happy to help! 

Your gear will be shipped directly to you from the manufacturer and you should receive it within 7-10 days.

The sizes differ with each item.  You will need to measure your dog and look at the size chart included in the pictures for each item.

ALL SIZES RUN SMALL.  If your pup is close to the next size, order the bigger size..

Most of the apparel is cotton and will shrink a little when washed.  Keep that in mind when ordering